Shipping policy
Shipping Policy
How shipping works
We offer courier shipping across Canada through FedEx. When you book a service, you'll pay a shipping fee to send your item to our atelier. Once your restoration is complete, we cover the cost of returning it to you.
Sending your item to us
All items are shipped to our P.O. box in Unionville, Ontario, where we collect them and bring them to our atelier for assessment and restoration.
How to prepare your item for shipping
- Make sure your garment is freshly laundered or dry cleaned before sending. We're unable to work on items that arrive soiled, and we may need to cancel your order if hygiene standards aren't met.
- Please don't send original boxes or dust bags.
- Line a sturdy box with tissue or bubble wrap, and keep light colored items away from anything darker.
- Label the bag with your contact details, or tuck a business card or note inside.
- Seal the package securely before sending.
Return shipping
Once your restoration is complete, we return your item by FedEx and email you the tracking details. Return shipping is on us, even if you decide not to proceed with the recommended work.
Tracking and insurance
Every item is tracked through FedEx at each stage of its journey, from collection through to return. We carry goods in transit insurance, so in the unlikely event something goes missing, you're covered.
Where we ship
Our service is currently available to customers in Canada only.
Drop off and pick up
We're not able to accommodate drop offs, pick ups, or fittings at our atelier. All items are sent and returned by courier.
Questions
If you have any questions about shipping your item, email us at service@rebylisatse.com.