Refund policy

Cancellations and Refunds

Within 48 hours of checkout

You may cancel your booking within 48 hours of checkout for a full refund of Service fees. Shipping fees are non-refundable once a label has been issued.

After 48 hours

Cancellations cannot be accommodated, as work may already be underway or materials may have been sourced for your repair.

Refund processing

Approved refunds are processed to the original payment method within 5–10 business days.

Where we cannot complete the Service

If we determine we cannot complete the Service to a reasonable standard, we’ll return your item and refund any fees for work not yet performed.