Refund policy

Regular priced merchandise in its original, undamaged and unused condition, with its original tags and packaging, may be returned for refund within 10 days of the order date, plus applicable shipment time.

Exceptions/Non-returnable items

For reasons of hygiene and the personal safety, all masks are final sale. No Returns or Exchanges.

All “Sale” items purchased are final sale and cannot be returned or exchanged.

To start a return, you can contact us at hello@rebylisatse.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 Returns - Canada

  • Return shipping charges for orders returned within Canada are the responsibility of the customer.  
  • We recommend all returns be insured for the appropriate amount and be shipped back to us using a trackable service as we are not responsible for lost or damaged returns.                                          

Returns - U.S

  • Return shipping charges for orders returned from the USA are the responsibility of the customer.                       
  • All US returns must be shipped via US Postal Service (USPS), returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit you will receive.                               
  • Returned items must be declared as "Returned Goods" in the customs section of the return label, returns that are not properly declared may incur additional fees which will be deducted from the credit you will receive.   
  • We recommend all returns be insured for the appropriate amount and be shipped back to us using a trackable service as we are not responsible for lost or damaged returns.                                                                              

Returns - International

  • Return shipping charges for orders outside of Canada are the responsibility of the customer.                                                                         
  • Please ship your return via your Countries Postal Service (Royal Mail, Australia Post, EMS,etc.).                                
  • Returns shipped via courier services such as FedEx, DHL, or UPS will incur brokerage fees which will be deducted from the credit you will receive.                                                                                                  
  • Returned items must be declared as "Returned Goods" in the customs section of the return shipping label. Returns that are not properly declared may incur additional fees which will be deducted from the credit you will receive.                                       
  • We recommend all returns be insured for the appropriate amount and be shipped back to us using a trackable service as we are not responsible for lost or damaged returns. 

You can always contact us for any return question at hello@rebylisatse.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We are unable to offer exchanges online at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.